Key Events and Weddings

Rentals FAQ

Frequently Asked Questions for Rental

Use our online rental service to browse through our catalogue of items. If you find exactly what you’re looking for, feel free to put the order through! If you need some help figuring out your needs, contact us  and a representative will contact you within 3 business days to confirm your order.

Search by category or type the item into the search box. All related items will show up for your selection. We update our inventory on a monthly basis so we may have items not on this page. Please contact us if you have something in mind.

It’s never too early! All bookings are done on a first come, first served basis – so book early to ensure availability. Keep in mind that peak event season is from May-August.

One-Day Price for Three-Day Rental: All items are priced for one-day and available for a standard 3-day rental. Exceptions for events taking place on weekends where items may be picked up on Friday and returned on the following Monday.

Extended rental dates or long-term rentals are welcome. Please contact Key Events & Weddings with the product name and SKU#.

A 50% non-refundable deposit is required to secure your rental reservation. Full payment is due one week prior to the delivery/pick-up date. A valid credit card number is required on file for security, and we accept e-transfer, Visa, Master Card, cash or cheque. Please note that payments over $500 made by Visa or MasterCard will incur a 3.5% handling fee.

We require 1 week notice prior to delivery/pick-up for any order changes/cancellations. A 50% restocking fee will be applied to any order reductions/cancellations with less than 1 week notice.

You may cancel an order at any time. Your 50% non-refundable deposit fee may be used as a credit for a future rental/service.

Cancellations with less than 1 week notice are subject to a 100% cancellation fee.

Please make an appointment  for both pick-ups and returns.

Address: Back door of Unit #128 – 2633 Viking Way, Richmond, BC, V6V 3B6. 

Late items will be billed at a half day rate per day until returned. After 72 hours of not returning the item, replacement charges will be applied, unless other arrangements have been made. If you receive an order and something is missing, you must notify us PRIOR to the start of the event, so that we may rectify the situation, or remove the items from your invoice.

Delivery & Install: Prices starting at $100 depending on event complexity. Please contact us  for an accurate quote.

Site Measurement & Site Plan: Flat fee of $100 if no floor plan can be provided. We can provide site measurement, 2D floor plan and layout and event 3D rendering if necessary.

Event Planning & Design: Please contact us  to tell us about your event design needs!  

Still have questions? don't hesitate to reach out to us!